Not Happy With the Fit? Our Remake & Warranty Policy
This is usually the first question a new dentist asks before sending their first case — so here's exactly what happens if a restoration doesn't fit, and what we do to make it right.
Confirm last updated date once real policy terms are finalized.
We stand behind every restoration we manufacture.
Confirm real policy
State your actual remake/warranty commitment here in plain language — e.g. what "we'll remake it" actually means (free of charge, within what time window, for which fit/occlusion/shade issues), so a dentist reading this before their first case knows exactly what they're covered for.
What's Covered — and What Isn't
Confirm the exact inclusions/exclusions below before publishing — this is a starting structure, not confirmed policy text.
Typically Covered
- Poor marginal or proximal fit traceable to a manufacturing error
- Occlusal discrepancies inconsistent with the submitted prescription
- Shade mismatch against the shade specified at submission
- Material or structural defects present on arrival
Typically Not Covered
- Fit issues caused by an inaccurate scan or impression supplied by the clinic
- Changes to the patient's dentition or bite after the case was submitted
- Design changes requested after manufacturing has started
- Damage occurring after delivery / try-in at the clinic
How to Request a Remake
Report the Issue
Contact your account manager or support line within confirm days of delivery.
Share Details & Photos
Describe the fit/shade/occlusion issue and share intraoral photos so our QC team can assess it.
Assessment
We review against the original scan and prescription to confirm the cause before approving a remake.
Remake Manufactured & Dispatched
An approved remake is prioritized in production and delivered to your clinic — see timeline below.
What a Remake Costs You
Remake Turnaround
Confirm how many days an approved remake takes, and whether it's expedited ahead of new cases.
Who Pays
Confirm — e.g. free of charge when the cause is a manufacturing error; chargeable at cost/discount when the cause is clinic-side (bite change, extraction, inaccurate scan).